{"id":177464,"date":"2009-05-17T00:00:00","date_gmt":"2009-05-17T00:00:00","guid":{"rendered":"https:\/\/www.uph.edu\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/"},"modified":"2009-05-17T00:00:00","modified_gmt":"2009-05-17T00:00:00","slug":"training-sehari-bank-mandiri-untuk-staf-uph","status":"publish","type":"post","link":"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/","title":{"rendered":"Training Sehari Bank MANDIRI Untuk Staf UPH"},"content":{"rendered":"<p>Bank Mandiri hadir di UPH Karawaci dalam pelatihan sehari bagi seluruh staf administrasi.  <\/p>\n<p><img decoding=\"async\" class=\" size-full wp-image-60\" src=\"https:\/\/olduph.verken.id\/wp-content\/uploads\/2009\/05\/images_news_2009_05_mandiri-bank-gives-training.jpg\" alt=\"\" border=\"0\" width=\"520\" height=\"358\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">Karawaci (14\/05) ? Bank Mandiri hadir di UPH Karawaci dalam pelatihan sehari bagi seluruh staf administrasi. Pelatihan ini menekankan, pelayanan terbaik bagi para customer merupakan faktor yang sangat penting dalam peningkatan performa suatu perusahaan.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">Tangerang Area Manager PT. Bank Mandiri, Agus Haryoto Widodo, hadir sebagai pembicara dalam pelatihan dan menekankan pentingnya memuaskan para pelanggan dengan pelayanan yang terbaik. ?Kami selalu berpegang pada konsep melayani dengan hati dan memberi yang terbaik,? ungkapnya.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">Widodo menyatakan hal-hal penting yang perlu diaplikasikan dalam melayani customer adalah keramahan, kecepatan, kemudahan mengakses, informasi yang lengkap, komunikasi pelayanan yang lancar, serta kerapihan. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">Ia juga menyatakan pentingnya memberikan kesan kedekatan dan pengertian, sehingga customer merasa dipahami. ?Penting jika customer tahu kita mengerti permasalahan mereka. Mengingat dan menyebutkan nama mereka merupakan contoh yang baik dalam menyenangkan customer,? ungkapnya.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">Sebagai BUMN terbesar di Indonesia, Bank Mandiri sudah menjadi teladan bagi banyak perusahaan dalam banyak area. Selama tiga tahun berturut-turut Bank Mandiri memenangkan berbagai penghargaan seperti bank dengan performa terbaik, fasilitas ruangan terbaik, pelayanan teller terbaik, dan masih banyak lagi. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">Perusahaan yang bergerak dalam bidang akademis seperti UPH juga tidak lepas dari keharusan membangun hubungan baik dengan customer. Direktur Administrasi UPH Business School, Daniel Ong, menyatakan ?Kita juga perlu belajar bagaimana memberikan layanan yang prima bagi mahasiswa kita. Pelatihan ini memberikan banyak inspirasi, terutama para <i>front liners<\/i> yang berhubungan langsung dengan pelanggan,? ungkapnya. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">UPH dan Bank Mandiri selanjutnya akan terus bekerjasama mengadakan training bagi para staf di masing-masing perusahaan. Widodo menyatakan kesediaan Bank Mandiri untuk menerima pelatihan serupa dari UPH. ?Kita bisa bangun hubungan dengan UPH. Kita sangat menerima jika UPH mengadakan pelatihan di tempat kami,? ungkapnya.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">Widodo juga menyatakan, mewujudkan pelayanan yang sangat baik berawal dari performa diri sendiri. Menurutnya, komitmen para staf terhadap perusahaan dimana mereka bekerja merupakan awal dari kesuksesan perusahaan tersebut dalam memenuhi kepuasan para customer. (rh)<br \/><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: black;\">UPH Media Relations<\/span><\/p>\n<div>&nbsp;<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bank Mandiri hadir di UPH Karawaci dalam pelatihan sehari bagi seluruh staf administrasi. <\/p>\n","protected":false},"author":12,"featured_media":155910,"parent":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[990],"tags":[],"class_list":["post-177464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-id"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Training Sehari Bank MANDIRI Untuk Staf UPH - UPH | Universitas Pelita Harapan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Training Sehari Bank MANDIRI Untuk Staf UPH\" \/>\n<meta property=\"og:description\" content=\"Bank Mandiri hadir di UPH Karawaci dalam pelatihan sehari bagi seluruh staf administrasi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/\" \/>\n<meta property=\"og:site_name\" content=\"UPH | Universitas Pelita Harapan\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/UPHImpactlives\" \/>\n<meta property=\"article:published_time\" content=\"2009-05-17T00:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.uph.edu\/wp-content\/uploads\/2025\/05\/default-universitas-pelita-harapan.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Contact Us\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@contact.us@uph.edu\" \/>\n<meta name=\"twitter:site\" content=\"@uphimpactslives\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Contact Us\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/\"},\"author\":{\"name\":\"Contact Us\",\"@id\":\"https:\/\/www.uph.edu\/#\/schema\/person\/78791daa4a3a0cdc6d18bba12468d141\"},\"headline\":\"Training Sehari Bank MANDIRI Untuk Staf UPH\",\"datePublished\":\"2009-05-17T00:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/\"},\"wordCount\":323,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.uph.edu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"id-ID\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/\",\"url\":\"https:\/\/www.uph.edu\/id\/2009\/05\/17\/training-sehari-bank-mandiri-untuk-staf-uph\/\",\"name\":\"Training Sehari Bank MANDIRI Untuk Staf UPH - 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